Mailbox App Password Management

[ABT77]

Hi,

My email has been locked 3 times in the past week, each time I have to reset this Mailbox  App password so a system generated 4 word string, it works for a few days then locks me out again.

Have several email accounts and it is only happening on one of them

How do I stop this?

[Gareth_L]

Hello ABT77.

Thanks for bringing this to our attention.

Sorry to hear you have to keep resetting your password.

I presume you are using the generated password for a 3rd party email client.

One reason for the continued locking may be a virus/malware on your devices or on any emails you have received.

Are you able to perform an anti-virus scan on all devices they’ve used the impacted email account on please.

Gareth_L