cancel
Showing results for 
Search instead for 
Did you mean: 

Mail

SO65
Tuning in

Is the outgoing mail server down? Cannot send emails from my android phone. Have checked the settings, all seems well....

Anyone else having this issue?

27 REPLIES 27

My laptop does not allow me to proceed with your instructions. Getting...

'Cur1' is not recognized as an internal or external command, operable program or batch file

Cannot seems to execute the recommended procedure...

用心棒
Very Insightful Person
Very Insightful Person

The correct command is curl, i.e. it doe not end with a numerical digit.

I think I have finally managed to do as asked....

VMM.jpg

 

用心棒
Very Insightful Person
Very Insightful Person

It would appear the dash preceding the lowercase U has been omitted in the curl command. Once corrected it should return more information that may point to the reason why you cannot send. Do not post the output here as there is a risk if improperly redacted that your email address and password could be revealed — instead just post the VM error code or gist of any error message reported.

VM305

I thank you with persevering with me! 

Hi SO65m, how have things been since last posting?

As you've advised there's no issue with webmail.  And you've also advised this issue is impacting via WiFi, is that in the home only or all WiFi networks?  And is it all email clients?

Regards


Lee_R

用心棒
Very Insightful Person
Very Insightful Person

@SO65 wrote:

VM305


VM305 indicates that your Wi-Fi's public IP Address appears on a block list that Virgin Media use to control access to their outgoing mail server. Read the following:

then:

  1. browse to https://duckduckgo.com/?q=ip&ia=answer and note the Your IP address is value
  2. go to https://www.spamhaus.org/lookup/
  3. enter the Your IP address is value (from step 1) in the Search single IP, domain or hash field and select Lookup
  4. what does it report — please make sure to redact any personal information reported before posting here

here we go....

 

 [REDACTED]has 1 listing

Please don’t be alarmed! We understand finding your IP address or domain on a blocklist can be worrying. This website will give you information about why you are listed, and what you can do to ensure you don’t get listed again.

Where it is possible to request removal, we will help you through the process. However, if your IP is listed on the Spamhaus Blocklist (SBL), removal can only be requested by your Internet Service Provider (ISP).

CSS Blocklist - Why is this IP address listed?

Your IP address is either exhibiting suspect behavior, is misconfigured, or has a poor sending reputation.

As a result, the IP is listed in the CSS Blocklist (CSS)

Click on Show Details to see if you can request a delisting from this blocklist. This will also display any further information we have relating to this listing.

[REMOVED]

If this is a shared server, please call your hosting company or ISP!

Why was this IP listed?

This IP is making SMTP connections with HELO values that indicate a problem. The HELOs that it is connecting with are as follows:

Technical information

(IP, UTC timestamp, HELO value)

(REDACTED) 2022-02-21 14:40:00 151-244-172-164.shatel.ir

(REDACTED) 2022-02-17 13:30:00 115-64-41-157.static.tpgi.com.au

(REDACTED) 2022-02-14 13:10:00 fs-93-93-43-127.fullsave.info

(REDACTED) 2021-11-23 15:50:00 78.186.13.119.static.ttnet.com.tr

Notable things about the HELOs:

  • They are often dynamic-looking rDNS and usually claim to be from geographically very different networks
  • They can include impossible HELOs like "gmail.com", "outlook.com", "comcast.net" - Gmail, Outlook and Comcast do not use these. These are all fake.
  • The cause of this problem is frequently found to be coming from an phone or laptop with a "free" VPN or channel unlocker app on it.

What should be done about it?

This can be caused by a spambot infection or a server misconfiguration.

First check that the HELO settings are correct. This can be done by sending an email from (REDACTED) to "helocheck@abuseat.org". A bounce that contains the required information will be returned immediately. It will look like an error. It is not. Please examine the information in the body of the email. NOTE: "helocheck@abuseat.org" does not currently work with IPv6.

If the HELO settings are correct, then there is a spambot or some other kind of malware! This needs to be found and removed.

  • Limiting outbound port 25 access to only SMTP servers will stop the IP from getting listed again, and is a best practice. NOTE: this will only prevent the abusive connections from leaving your network and will not find or remove the malware.
  • To find the malware, we would recommend setting up network logging/packet sniffing to see what is creating these connections to find the infected device(s) and running complete scans with an up to date anti-virus/malware on all devices behind this IP. This includes servers, laptops, phones, tablets, routers, etc. It can be anything that is connected to the internet, including a smart doorbell.

This FAQ can be helpful: https://www.spamhaus.org/faq/section/Hacked...%20Here's%20help

 

 

 

[MOD EDIT: Personal and private information has been removed from this post.]

Hi Lee

Tried on two different WIFIs...both not working and both email IDs not working...