Mail

[SO65]

Is the outgoing mail server down? Cannot send emails from my android phone. Have checked the settings, all seems well....

Anyone else having this issue?

[jpeg1]

Do other devices work?

[SO65]

Both email IDs on different phones dont work, but if using webmail on the same device, it works!

[用心棒]

What error does your Android device report? Is it configured to use the recommended settings following:

Incoming (either IMAP or POP3)

Account type	IMAP		POP3
Username	richard.branson@virginmedia.com		richard.branson@virginmedia.com
Server port	993		995
Authentication	Password		Password
SSL/TLS	Yes		Yes
Server host	imap.virginmedia.com		pop3.virginmedia.com

Outgoing (SMTP)

Account type	SMTP
Username	richard.branson@virginmedia.com
Server port	465
Authentication	Password
SSL/TLS	Yes
Server host	smtp.virginmedia.com

[Source: Email settings change]

Try the following troubleshooting steps:

• are you able to send via mobile network or other Wi-Fi network?
• does issue occur on other devices connected to the same network?

If the issue occurs on other devices and those happen to include a desktop or laptop then it would be helpful to see what, if any, error code is returned by the SMTP server in this situation. Open a Command Shell or Terminal window and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:

curl -v smtps://smtp.virginmedia.com -u username:password

Do not post the resulting output here but instead review it for possible reported causes and then post just the redacted part here or the VM error code.

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[SO65]

Mobile network works fine but not on any wifi!

[用心棒]

Do you have access to a desktop or laptop device on which to run the curl command?

[SO65]

I do have access to a laptop...please advise how to...thanks

[用心棒]

Try the following in Windows:

1. press ⊞ Win + R
2. In the Open field type cmd then select OK
3. In the Command Shell windows that opens type:
   

   curl -s smtps://smtp.virginmedia.com

   press Enter key to execute command
4. The resulting output from the command will be similar to:
   

   214-2.0.0 This is cmsmtp ESMTP service help
   214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
   214-2.0.0 For local information send email to Postmaster at your site.
   214 2.0.0 end of HELP info

   This shows that a successful connection was made to the email server.
5. Type the following command now where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:
   

   curl -sv smtps://smtp.virginmedia.com -u username:password

6. The resulting output from the command will be more verbose than the previous example and similar to the following; note that areas redacted before posting here are indicated by the text  *** REDACTED ***:
   

   *   Trying 212.54.56.51:465...
   * Connected to smtp.virginmedia.com (212.54.56.51) port 465 (#0)
   * schannel: disabled automatic use of client certificate
   < 220 csmtp1.tb.ukmail.iss.as9143.net cmsmtp ESMTP server ready
   > EHLO *** REDACTED ***
   < 250-csmtp1.tb.ukmail.iss.as9143.net hello [*** REDACTED ***], pleased to meet you
   < 250-HELP
   < 250-AUTH LOGIN PLAIN
   < 250-SIZE 52000000
   < 250-ENHANCEDSTATUSCODES
   < 250-PIPELINING
   < 250-8BITMIME
   < 250 OK
   > AUTH PLAIN
   < 334
   > *** REDACTED ***
   < 525 5.7.13 Authentication Denied (VM304)
   * Closing connection 0
   * schannel: shutting down SSL/TLS connection with smtp.virginmedia.com port 465

7. Look at the 3ʳᵈ line after occurrence of > AUTH PLAIN to see cause of failure which in this instance is  VM304

I will reiterate, do not post the curl command line or its output here without first redacting it or just post the VM error code.

[SO65]

I thank you...I will give this a go in the morning 

[Kain_W · Accepted solution]

Hi SO65,

Thanks for your post and welcome back to the community.

So sorry for any issues faced with regards to your email.

From checking our service I can't see any settings etc. that would directly affect any device from sending mail.

Can I ask whether the recommended tasks above have helped your issue?

Thanks,