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Mail crashing on Junk Mail

Every time my wife tries to access her junk mail on our Mac, the Mail program crashes. It doesn't happen on my account. Has this happened to anyone else? Any idea what causes it and how it can be cured? Thanks in advance

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Re: Mail crashing on Junk Mail

If you want Apple to fix any potential bug in Mail that is causing this issue then contact them for support and further advice. Otherwise start Mail and select Mailbox > Rebuild. Should that not resolve the issue then clear down the junk folder by signing into webmail and:

  • select the Spam folder
  • review the emails identified as spam for false positives
  • remove all message from Spam folder; select  (located next to folder name), then Delete all message, and Empty folder to confirm deletion

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