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an1063
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Mac mail blueyonder account stopped working

Hello

After upgrading mac OS from Yosemite my e-mail account is empty - obviously not syncing for some reason.

Its all present and correct on both VM webmail and my iPhone.

Account settings on mac seem to be a google account? Is this right?

Strange as the two other blueyonder accounts at home are working fine.

Any advice appreciated.

thanks Andy

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Re: Mac mail blueyonder account stopped working

Hello Andy

It may be because the email client on the MAC post update is obtaining settings from an out of date database, many years ago VM email addresses used Google settings. Best to manually configure with these settings please

Thank you

Nicola

Virgin Media Forum Team
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Re: Mac mail blueyonder account stopped working

Slight correction Nicola

You used Google to store your emails and Google's Webmail system, but you've never used Google's POP3 and IMAP settings.

Tim

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Re: Mac mail blueyonder account stopped working

Lol Thanks Tim Smiley Happy

Nicola

Virgin Media Forum Team
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Re: Mac mail blueyonder account stopped working

Thanks ravenstar
I'm now receiving e-mail on iPhone but still can't send.
I'm following your instructions from a year or so ago but getting stuck at editing servers. I'm using the virgin media.com server as advised but still it won't verify the account. Any help appreciated, I'll follow your steps once more thanks. Andy
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Re: Mac mail blueyonder account stopped working

First thing I'd do is double check all your devices currently have nothing in the Outbox.  As if they do then they may try sending and if any still have the wrong password then they'll trigger a VM321 lockout.  Which will affect any other devices.

Once you're sure there's nothing trying to send.  You need to concentrate on fixing one device at a time.

Please note as well that iOS has another weird bug in that if password authentication fails when trying to verify account settings, instead of reporting a password error, it instead claims the server did not respond Smiley Sad.

Tim

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Re: Mac mail blueyonder account stopped working

Hi Tim

 

Many thanks for your perseverance.

I'm still not entirely sure what I did but deleting the e-mail trying to send combined with setting up a test account, deleting the original and renaming the test account brought everything back to normal on both laptop and iPhone.

You are right about that apple bug that returns a 'server did not respond' error message though!

Apple are not as clever as they think they are!

thanks again.

Andy

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Re: Mac mail blueyonder account stopped working

Hi Virgin and Tim

I'm suddenly having problems with sending / receiving e-mail again. Nothing has changed but today I'm getting 'cannot get mail - username or password for "account name" is incorrect'

Is this common?

Can you remind me the steps to reset?

 

thanks

Andy

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Re: Mac mail blueyonder account stopped working

I see you are having problems with the iPhone as well.  Concentrate on getting one device working first.  Once you've got one device working, then look at the others.

Tim

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