Lost my virgin.net mail account

[Phil1232]

Hello , 3 days ago I just couldn’t access my virgin.net emails .

ive had the account for over 20 years so have so much important work and personal things on it.

im totally at a loss what to do .

Has anyone got any ideas,

thanks 

[Ayisha_B]

Hi @Phil1232,

Welcome to our Community Forums and thanks for posting.

I am sorry to hear you are having some issues accessing your email account. I will pop you a PM now so we can clear security and look into this further for you 🙂

Speak soon!

[Ayisha_B]

Thanks for speaking with me via PM @Phil1232

I am glad to hear you are now able to access the email account. 

As this is not linked to an active broadband account, I would advise backing up any important emails so there's no further problems going forward. 

Regards

[Phil1232]

Ok , and once again thank very much.

have a great weekend,you’ve made mine.

[Kath_F]

Hi Phil1232, 

Thanks for coming back to us. 

We're glad Ayisha was able to get things sorted for you. I've passed your comments to her and her manager 🙂

If you have any further issues going forward, pop back and let u know. 

Take care, 

[Phil1232]

hi i seem to have lost my virgin.net email account again .

i was trying to go through my emails to save them but there's so many i didn't get them all saved ,

is there any way you can reactivate my account until i can save them ,

kind regards . Phil 

[Graham_A]

@Phil1232 As you have already been given a two week grace period I doubt that the VM Forum Team will be able to assist further.

[Phil1232]

Good morning, is it possible to just reactivate my account as I’ve so many important emails and invoices on there .

I only need another short period . I was never aware any account would be closed until it was lost a couple of weeks so .

kind regards, Phil Maguire 

[John_GS]

Hello. Phil.

Thanks for coming back to us.

If it has gone again, I am sorry this would mean it's in the process of being deleted and we'd not be able to assist further with this.

Kind regards,

[Phil1232]

HI , I was never informed that my account would ever be removed , why was my email account closed in the first place .

When i contacted your team 3 weeks ago there was never any mention of the account be shut permanently'

id been going through them but there's  so many i need more time .

surely it can be activated again for a short period so i can go through the emails . i have so many important emails 

Please do something I'm a paying virgin customer . 

Regards