on 14-08-2021 11:10
Hello , 3 days ago I just couldn’t access my virgin.net emails .
ive had the account for over 20 years so have so much important work and personal things on it.
im totally at a loss what to do .
Has anyone got any ideas,
thanks
on 14-08-2021 12:38
Hi @Phil1232,
Welcome to our Community Forums and thanks for posting.
I am sorry to hear you are having some issues accessing your email account. I will pop you a PM now so we can clear security and look into this further for you 🙂
Speak soon!
on 14-08-2021 14:20
Thanks for speaking with me via PM @Phil1232
I am glad to hear you are now able to access the email account.
As this is not linked to an active broadband account, I would advise backing up any important emails so there's no further problems going forward.
Regards
on 14-08-2021 14:31
Ok , and once again thank very much.
have a great weekend,you’ve made mine.
on 15-08-2021 14:38
Hi Phil1232,
Thanks for coming back to us.
We're glad Ayisha was able to get things sorted for you. I've passed your comments to her and her manager 🙂
If you have any further issues going forward, pop back and let u know.
Take care,
on 03-09-2021 19:17
hi i seem to have lost my virgin.net email account again .
i was trying to go through my emails to save them but there's so many i didn't get them all saved ,
is there any way you can reactivate my account until i can save them ,
kind regards . Phil
on 03-09-2021 19:51
@Phil1232 As you have already been given a two week grace period I doubt that the VM Forum Team will be able to assist further.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 04-09-2021 09:33
Good morning, is it possible to just reactivate my account as I’ve so many important emails and invoices on there .
I only need another short period . I was never aware any account would be closed until it was lost a couple of weeks so .
kind regards, Phil Maguire
on 05-09-2021 09:36
Hello. Phil.
Thanks for coming back to us.
If it has gone again, I am sorry this would mean it's in the process of being deleted and we'd not be able to assist further with this.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 08-09-2021 18:07
HI , I was never informed that my account would ever be removed , why was my email account closed in the first place .
When i contacted your team 3 weeks ago there was never any mention of the account be shut permanently'
id been going through them but there's so many i need more time .
surely it can be activated again for a short period so i can go through the emails . i have so many important emails
Please do something I'm a paying virgin customer .
Regards