Lost emails

[docnotts]

how do i get access to my emails pre 2015. I have had an ntl cccount since 2003

[Graham_A]

---

@docnotts wrote:

how do i get access to my emails pre 2015. I have had an ntl cccount since 2003

---

If you are accessing your Ntlworld account via VM webmail look for a set of folders headed Gmail.  Emails received prior to the switch from the Google app version of VM Mail to the current version were moved to those folders.

[docnotts]

I tried that but nothing before 2015.  I can't see an archive folder either. 

[Graham_A]

In that case, unless you have an offline backup of those emails they are likely to be lost. 

VM do not keep a backup for you, that is up to you to maintain.

[用心棒]

In webmail, if you cannot see the [Gmail] folder:

• select ≡ > Settings > ▸ Email
• move to foot of page and select Change IMAP subscriptions
• select ▸ until all folder views are expanded
• confirm all folder are selected (☑)
• select Save
• select Email located top left and then Ctrl + Shift + R if selected folders are not shown

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[docnotts]

I can see the gmail folder but it has only 1 year's messages...upto 2015. Joe

[docnotts]

How do i see my archive. I have never archived anythubg but maybe it automatically happens. Thank you. Joe

[用心棒]

Webmail archiving is a manual process but selected message(s) can be unintentionally archived by pressing 'A' key.

Archived email can be found under Archive folder, as highlighted below: