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Lost access to email

Tuning in

My ntlworld email account now says “Your mailbox is not available at this moment”

I desperately need access to this ASAP.

Please help.


Forum Team
Forum Team

Hi @lfcjoe26,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear you're struggling to access your email account and service recently. Is the email account in question linked to an account with an active broadband service?


Zach - Forum Team
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Thanks for the response Zach, I’m pleased to say there was a solution. After hours of calls to customer service, the IT department had a very quick 1 minute fix…not sure why the fix wasn’t known by customer service.

Welcome back page -> Account settings -> Virgin media mail settings -> Generate new app password. It creates a 4-word random password and that then unlocks the email!