Menu
Reply
  • 72
  • 1
  • 2
Makey
On our wavelength
1,346 Views
Message 1 of 17
Flag for a moderator

Loss of E-Mail

Although my Virgin Media Account works perfectly for my sending/receiving emails I just can't get my iMac Mail to work at all!  When I try to set it up all I get is this:-

Mail NOT WORKING.jpg

0 Kudos
Reply
Highlighted
  • 26.01K
  • 1.1K
  • 4.24K
Very Insightful Person
Very Insightful Person
1,342 Views
Message 2 of 17
Flag for a moderator

Re: Loss of E-Mail

you haven't put your username in.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 9.75K
  • 1.07K
  • 4.64K
Very Insightful Person
Very Insightful Person
1,341 Views
Message 3 of 17
Flag for a moderator

Re: Loss of E-Mail

How many times do we have to say that this is a public forum and like all such forum is regularly scanned by web bots and humans for viable e-mail addresses to use for spam? .  The Forum rules are clear on this point. - do not post private information. I have rejected your image to protect your privacy.  Edit it and repost if you want to, but I see apcyberax has answered your question now. . 



As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped



  • 72
  • 1
  • 2
Makey
On our wavelength
1,326 Views
Message 4 of 17
Flag for a moderator

Re: Loss of E-Mail

I'm not sure what it is.
0 Kudos
Reply
  • 72
  • 1
  • 2
Makey
On our wavelength
1,323 Views
Message 5 of 17
Flag for a moderator

Re: Loss of E-Mail

OK. Sorry. I just don't know how else to give you the info. you need. I'm no good at technical. I'll just give up on Mac Mail.
0 Kudos
Reply
  • 11.67K
  • 1.54K
  • 5.16K
Very Insightful Person
Very Insightful Person
1,310 Views
Message 6 of 17
Flag for a moderator
Helpful Answer

Re: Loss of E-Mail

The username is the same as the email address, including the @ntlworld.com bit

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

  • 15.16K
  • 510
  • 1.85K
Forum Team (Retired) Jen_A
Forum Team (Retired)
677 Views
Message 7 of 17
Flag for a moderator

Re: Loss of E-Mail

Hi Makey,

Please follow the setup advice here:

Click on Apple Mail.

Let us know how you get on 🙂


Jen
Forum Team



  • 9.75K
  • 1.07K
  • 4.64K
Very Insightful Person
Very Insightful Person
668 Views
Message 8 of 17
Flag for a moderator

Re: Loss of E-Mail

Kudos to Jen_A. Why didn't I think of the help page!


As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped



  • 72
  • 1
  • 2
Makey
On our wavelength
649 Views
Message 9 of 17
Flag for a moderator

Re: Loss of E-Mail

Hi Jen_A,

Thanks for your help but, unfortunately, I've still got the same problem and I think it's down to my User Account having a fault in itself.  I set up another user account and, in there, the Mail works perfectly normally.  I'm still able to look at emails in my Virgin Media Mail account so, at least, I've still got that.

I really wonder if it's worth bothering with Apple's Mail.

Make.

0 Kudos
Reply
  • 15.16K
  • 510
  • 1.85K
Forum Team (Retired) Jen_A
Forum Team (Retired)
598 Views
Message 10 of 17
Flag for a moderator

Re: Loss of E-Mail

Hi Makey,

Hmm I can't view the original error so have sent you a PM (purple envelope icon, top right) requesting that and your email address so I can check something out here.

Regards,


Jen
Forum Team



0 Kudos
Reply