Best thing to do as most people in the know, never rely on isp email system, use a 3rd party such as gmail, yahoo, outlook etc.. as for getting the email fixed will be around a week for forum admin to reply..
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I am sorry you were having a problem login to your email, as far as we can tell we made no changes here, the historical logs showed a authentication failure (password mismatch). It looks like you have called in and after changing the password it seems to be okay for you now. If you have anymore problems please let us know we will be happy to help.
That was my main default email address that decided not to recognise it's password. Whatever I was asked to do by the IT help didn't work, so he ended taking control of my computer and tried a lot of settings which didn't work , eventually he manage to assign a new password to my default account altering settings my end and your end.
Since then I have had two other email address do the same, just stop recognizing there passwords. I cannot go into the email settings and change the password as I need the enter the original password at the start, but the software doesn't recognise the original password.
So I am not doing anything, and your not doing anything, so there must a gremlin in the works trying to mess things up.
I now know I cannot rely on any service that Virgin provide, so It will take me a bit of time but I am slowly moving over to another email provider and will close down all but the default address so I can log into hear..
If I had the power of great unlimit, I'd stop the world, put it right, then respin it
I am sorry you are having further problems. I noticed that the agent you spoke to noted that he was able to access the Webmail for the mailbox via his browser but not when tried from your computer so I do wonder if something is amiss there. Mailboxes are managed in My Virgin Media if you are unable to login there please follow the forgotten password prompts and let us know how it goes. Perhaps it is worth trying a different device?