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Login in to ntlworld email not recognised

Tiny862
Settling in

When I try and log in to my NTLworld email account via a browser the username and password are not recognised yet I am still receiving emails, help please I need to access my account urgently.

I have tried signing in to my Virgin media account and get the same answer.

My account changed to Virgin Media when they took over NTL I do not have Virgin Media broadband.

1 REPLY 1

albob
Superfast

Sounds like your account is the process of being deleted. You must have an active VM broadband account to use their email service.

Have a read of this thread regarding Orphaned accounts

 

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073