on 05-07-2021 12:45
When I try and log in to my NTLworld email account via a browser the username and password are not recognised, neither is the answer to my security question. I have tried several browsers without luck. I can still get access to the email via my mobile phone.
on 05-07-2021 13:01
@ricky77 Can you confirm that you have a current Virgin Media broadband account to which the email address is attached?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 05-07-2021 13:12
Yes, I have a current broadband account
on 05-07-2021 13:22
So when you sign into your My Virgin Media account is the email address concerned your primary username or a secondary one. If it is a secondary account is it listed under the Manage Accounts tab?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 06-07-2021 08:58
The email is the primary username for the account.
on 06-07-2021 12:54
Hi there @ricky77
Thank you so much for your post and I am so sorry to see you are having this issue! I'd be more than happy to take a look into this and see what's going on.
I'm going to send you a PM so we can look into this together, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received.
Thank you.
on 05-08-2021 08:03
Hi,
This happened to me yesterday too - no access at all to ntlworld email.
This is the only email i use and I have been a Virgin broadband customer for many years.
Please advise as desperate to see my email!
Mark
(ps/ No point in saying 'email me' when there is a reply!!)
on 05-08-2021 17:00
Hi @MJJBR,
I am really sorry to hear that you've been having some problems when trying to access your email account recently.
May I ask what happens exactly when you try to access your email account?
Thanks,