Virgin Media Community

[BLACKRAT]

Since my contract changed, due to me threatening to change to another company.  It takes ages to get into my emails.  Repeated info. System not connected.  Page timed out etc.  Good job i'm not on dial up.

[Alex_RM]

Hi BLACKRAT,

Thanks for posting and sorry to hear you've been having some trouble with your emails.

Can you confirm if you're using an email client or using webmail to sign in?

Alex_Rm

[ravenstar68]

Looking at this bit

Page timed out etc.

I suspect the OP is trying to use Webmail.

Tim

[BLACKRAT]

Thanks for your reply.  So sorry, but I'm an oldie and don't understand the meanings of some things.  I've been with VM since it's start.  I originally set up my email address and created a shortcut, as with all my regular bookmarks.  Everything worked well, until I threatened to change my IP.  I was being ripped off on my package.  A new contract was done, which has already increased in cost.  Unless VM can keep my payments dow, then I will look elswhere.  Since this ne contract the problem started.  Whatever I do it takes ages to load the emails.  I get all kinds of messages whilst tryin, such as.  Page timed out, not connected etc.  I can't fault the broadband speed but customer services are rubbish.  I only have broadband and a landline , which I seldom use.  I am not interested in any other feature such as TV etc.

[ravenstar68]

Try launching an Incognito Window in Chrome and log into your emails from there.

Do you still get the same issues?

[Kath_F]

Hi BLACKRAT, 

Thanks for coming back to us. 

A new contract wouldn't effect how you access the emails so it would just be coincidence that it's happened around the same time. 

As you're accessing the mail through a browser, can you try what Ravenstar has suggested?

It's also worth deleting the cache, cookies and browser history and making sure you are typing in the web address instead of going on a bookmark to see if this helps. 

Keep us posted with how you get on. 

Thanks,