Virgin Media Community

[Kev_B]

Hi,

We've recently made some changes that offer a new experience when signing into your Virgin Media email account.

Everything still works just the same, but if you've previously bookmarked the email login, it might not work today. You can still access the email login by clicking the Email link in the forum header, or by logging in through my.virginmedia.com

[indyspike]

Seemed to be working earlier today, but now all I get is a "Connection timed out" error message.

[Dave1522]

tried to log in using link above and thru web site log in. Not working. message says it doesn't reconize email & or password?

[HowardML]

@ModTeam - this needs looking at.

The new log in page appears properly from the new bookmark. What then happens is I get an "Oops page not found" error. But when I click on the email link again it goes straight through and loads. I had this the morning but put it down to a teething issue. It's back this afternoon. Not teething now, just a nuisance.

[Kev_B]

@HowardML 

Just to check I've got my ducks in a row - the login page loads, you enter your details, but when you try to login you get the 'Oops' error page? But then when you click the link again it will bypass the sign-in page and load straight through to your mailbox?

[HowardML]

Not quite. The thing I click again is the clickable e-ail link at the top of every VM page.

[ianreid2]

I have been trying to login to my emails using Edge for a couple of hours without success. I've just tried to login using I.E. & was able to gain access straight away

[timbo42]

So, what have you done that's upset the POP3 mailbox??? I normally use Thunderbird to access e-mails, and now when I launch it, it takes up to 10 minutes before I can access the POP3 mailbox - before that it just times out. There used to be no delay, so what's happened???

[Graham_A]

" So, what have you done that's upset the POP3 mailbox??? I normally use Thunderbird to access e-mails, and now when I launch it, it takes up to 10 minutes before I can access the POP3 mailbox - before that it just times out. There used to be no delay, so what's happened???"

I'm not convinced the two things are connected.  The pop access issues are being investigated by the relevant team.

[ravenstar68]

The changes they've made shouldn't affect POP3 access.

Essentially they've been tweaking the login via web browser the new method fixes the broken behaviour of mailto: links when using webmail and your web browser as the defaults.  Previously, clicking on a mailto: link would open webmail on the Inbox, which was incorrect behaviour.  Now when you click a mailto: link webmail will automatically open a compose window.

Tim