on 06-02-2023 17:11
Hi,
I can’t get into my ntlworld account. When I try online it says “oops! We can’t find the page you’re looking for”.
I use this email for everything and so I’m very concerned. It just stopped receiving emails on Friday and I’ve only just worked out that I can’t get in it at all and it appears to be gone.
please help!
on 06-02-2023 22:15
Is this email linked to a current Virginmedia broadband account? If not it has probably be closed in accordance with the original conditions.
on 08-02-2023 08:34
Hey Hagii,
Welcome to the community and thanks for taking the time to post here on the forums.
Are you currently a Virgin Media customer as @jpeg1 asked previously?
Kind Regards,
Steven_L
on 08-02-2023 08:37
Hi my name is under the broadband so I don’t understand what’s happening
on 09-02-2023 08:43
Thank you for letting us know @Hagii.
To further look into this, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.
Thanks,