Attempted to change password yesterday for extra security, on my laptop for my Virgin.net address. Typed in new password with "strong" recommendations and was informed I could not use this one. Attempted several more arcane passwords and they were all rejected. Then tried to access my email address with my original password and was informed email or password was not recognised. Then a message came up on my phone to check my account credentials. I am locked out of my email address for trying to improve security. Tried again this morning - after inputting my DoB security question- and the usual routine unfolded: "you can't use this password". then back to the start again. Attempted to communicate with Virgin...can you help please? Sense of urgency...
Sometimes the can't use that password message appears even though the new password has been accepted. The fact that your old password no longer works suggests that it has in fact been changed.
Try signing in with the most recent 'rejected' password.
________________________________ Graham
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Afternoon, I have tried a seeming myriad of passwords. I have attempted using the first one I made up, with no joy. I tried a number of new passwords over the last two days and can’t remember the various permutations. Thanks for prompt response. Way forward?
