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Noluwamftd1
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Locked out of my ntlworld email account

I've been locked out of my ntlworld email account for a week now I have phoned up customer service and got no where with them,I've changed my password and download the F -Secure Safe app still nothing can you please try and sort this out?

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Superuser
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Message 2 of 8
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Re: Locked out of my ntlworld email account

Are you currently a broadband customer of VM?

 


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Noluwamftd1
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Re: Locked out of my ntlworld email account

Yes I am 

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Superuser
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Re: Locked out of my ntlworld email account

How are you trying to access it? Via webmail or an email client?

Do you get an error message?

 


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Noluwamftd1
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Message 5 of 8
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Re: Locked out of my ntlworld email account

Both I am now locked out of my Virgin Media in my partners account which is the main account and she has lost the security password for when you phone up that's when the phone works they are coming out on Saturday to look at that so it is getting worse.

When you do eventually get through no one at Virgin seems to know how to sort out the problem?

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Message 6 of 8
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Re: Locked out of my ntlworld email account

Hi Noluwamftd1,

 

Thanks for your post.

 

I'm sorry to hear that you're having issues with your email account.

 

When you say you're locked out what do you mean? Can you give a little more information please? What error message are you getting when you try to log in?

 

Thanks

 

Melissa 

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Noluwamftd1
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Message 7 of 8
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Re: Locked out of my ntlworld email account

The women in customer service told me I am locked out of my email account and the security team are looking at it,this was a month ago they are not customer service people at all as they provide no customer service they lie to you and say they will send you your password in the post I am still waiting no one seems to be able to do anything to sort this out?

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Message 8 of 8
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Re: Locked out of my ntlworld email account

Good Evening Noluwamftd1,

 

Thanks for you post and I'm sorry to see we're currently having some issues with your E-Mail account.

 

I'm happy to look into this for you.

 

Check out the purple envelope in the top right hand corner of the screen for a PM from me

 

David_Bn

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