Locked out of email account

[Berie1]

"Your e-mail account xx@ntlworld.com was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again"

not able to do this - can't find how to change the password, no help on your useless website, no phone help available. 2 of my accounts working fine and my 3rd one now 'locked/unavailable/credentials wrong' even though used the same set up for all accounts and it was working fine yesterday.

TOTALLY FED UP!

[Graham_A · Accepted solution]

Provided the email account is correctly linked to your current Virgin Media broadband account the follow the procedure below to change the password.  You will then need to enter the new password in the email client that you are having issues with.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If you do not have a Virgin Media broadband account then read this thread:

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/jump-to/first-unread-m...

[Berie1]

thank you, I've now fixed it, but why VM can't provide decent instructions on this is beyond belief!

[Zach_R]

Hi @Berie1,

Thank you for your posts and welcome to our community forums. We're here to help.
 

I'm so sorry to hear you've had some issues with your email account, but I'm glad to hear that this has now been resolved thanks to the advice provided by @Graham_A.
 

Please do let us know if we can assist you with anything else.

Thanks,