Locked email access

[HalcyonL]

Why do Virgin notify you that your email may have been infected so access has been blocked by sending a message to the email address which is blocked? This has twice caused me great difficulty sorting. When finally I got access there was the message telling me what action to take! Could not notification be by some other way?

[Vikki_M]

Hi HalcyonL

Thank you for your post and welcome back to our community. 

We do understand your concern around how the customer is notified and will ensure this is passed on internally as feedback. 

Do you now have access to your email account?

Please pop back to us when you can.