@用心棒 @Graham_A @Frankie107
Like Graham, I decided to test this and so I set up an ntlworld.com account in my Gmail android app. Like Graham, the app seemed to display links correctly in my ntlworld emails but then I did find one email sent to my ntlworld address which had a link which was just displayed as text.
When I checked back in VM webmail account, my Outlook and my Thunderbird email clients that same ntlworld email showed a clickable link which suggests that the problem is with the way the Gmail android app displays the email not the VM / Ntlworld email itself.
Ironically, it was a verification email from Gmail that they sent to my ntlworld email account when I set that ntlworld account up in the web version of my Gmail account.
I copied that link into a new email and sent it to my ntlworld and Gmail accounts. Both those emails displayed the link correctly when viewed in the Gmail android app. That showed there was nothing inherently odd with the link itself.
I then used the Forward option in the Gmail android app to forward the original email from my Gmail android app to my Gmail email account. Strangely enough, that forwarded version of the email displayed the link correctly when viewed in the Gmail android app and the Gmail web app.
I then tried the same exercise but forwarded the original Ntlworld,com email from my Outlook client to my Gmail account. The Gmail android app and web version displayed the first part of the link as a link but most of it appeared as text.
As far as I know the rendering of text such as https://www.google.com in an email so it is displayed as a clickable link is something that is done by user interface built into the email client, app or webmail service that receives the message.
In the case of the email that I found, my Outlook email client, my Thunderbird email client and the VM webmail service all correctly turned that Gmail url into a clickable link.
So my thought is that there are some circumstances where the Gmail android app fails to recognise a text string as a link and so displays it as text. Possibly that is down to the html used by the original sender when the message is created. That may will be modified when the email is forwarded (rather than being downloaded via POP3 or IMAP) which would explain why the Gmail android app treated the link differently when I forwarded the email.
However, possibly Frankie107 could see if there is any common factor with the 30% of emails where the app fails to generate clickable links, (other than the emails have all been sent to an ntlworld account).
For example, are they from the same sender or domain? Are they links in newsletters or marketing emails rather than emails from individuals?
I cannot say why the Gmail app does not always display clickable links. I can only say that the checks I have done today suggest the issue is with the Gmail android app rather than there being an issue with the email account (in the this case ntlworld.com) the emails are sent to.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
