on 14-12-2021 13:09
I have put in the correct password as requested, not recognised. My others work fine - any suggestions?
Answered! Go to Answer
on 14-12-2021 16:38
@jandacooper wrote:I have put in the correct password as requested, not recognised. My others work fine - any suggestions?
I see from your previous posts regarding email issues that you use an iPad amongst other devices to manage you emails so is that error being reported by am email app rather than directly from the Virgin Media webmails service?
Email apps seem to default to reporting a password error when they fail to connect so I would try signing into the email account via VM Webmail https://mail2.virginmedia.com/ if you have not already done so and see what that reports.
If it comes back with "Mailbox unavailable...................try again in an hour" try following VM's advice from here https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 14-12-2021 16:38
@jandacooper wrote:I have put in the correct password as requested, not recognised. My others work fine - any suggestions?
I see from your previous posts regarding email issues that you use an iPad amongst other devices to manage you emails so is that error being reported by am email app rather than directly from the Virgin Media webmails service?
Email apps seem to default to reporting a password error when they fail to connect so I would try signing into the email account via VM Webmail https://mail2.virginmedia.com/ if you have not already done so and see what that reports.
If it comes back with "Mailbox unavailable...................try again in an hour" try following VM's advice from here https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 15-12-2021 16:54
Hi there @jandacooper
Thank you so much for your post and I am so sorry to hear that you have had this experience with your email!
Can I ask if you have been able to follow the excellent advise provided by @coenoby?
Thank you.
on 22-12-2021 09:13
on 22-12-2021 09:14
on 23-12-2021 09:19
Hello @jandacooper,
Thank you for the update on this, I am glad that it has now been resolved.
Many thanks,
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