on 02-07-2021 13:26
Hi,
I'm having trouble accessing my email, I am now getting a blue background with "Connection error, service isn't available right now, retry ( on pc )......which I have done and nothing changes. I haven't been able to log in for a few days. On my mobile...."your mailbox isn't available right now"
HAHA.... love the tick box at the bottom
Email me when someone replies......Really !
on 02-07-2021 13:31
Can you try logging in using an incognito window and let us know what happens?
Tim
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on 02-07-2021 13:40
Hi Tim,
Thank you for responding. Unfortunately is says " Your mailbox isn't available at the moment"
on 02-07-2021 13:57
@emmanmartin wrote:HAHA.... love the tick box at the bottom
Email me when someone replies......Really !
In case it helps, the email address you use for this forum does not have to be a VM email address.
If you also have a non VM address you can use that instead. Click on your forum username (in my case "coenoby") at the top of the forum page and choose "Edit profile". You can always switch back again once your VM email is up and running.
As an aside, it does not hurt to have a backup email address, it's easy enough to set up a Gmail account. https://support.google.com/mail/answer/56256?hl=en
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 02-07-2021 14:46
@emmanmartin wrote:Hi Tim,
Thank you for responding. Unfortunately is says " Your mailbox isn't available at the moment"
Well there's two different things colliding here.
he blue screen is being caused by a cookie issue. When you open an incognito Window, your browser ignores any cookies it has.
So the first thing I'd suggest is going into your browser settings and removing any cookies linked to mail2.virginmedia.com
HOWEVER
The latter message suggests the mailbox might be locked. Although I have sometimes gotten this message and then gotten in after refreshing the page. So try logging in after clearing cookies and then if you still get the Mailbox unavailable message, come back here and the Forum Team will have a look for you.
Tim
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on 02-07-2021 15:31
It still says it's not available at the moment. I tried live chat but they didn't help.
on 02-07-2021 15:39
The Forum Team will assist. Keep an eye on this thread.
In the meantime, if you need access try using a Mail Client such as Mozilla Thunderbird (All you should need to set it up is your email address and password - It'll auto config most of the settings).
Tim
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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on 03-07-2021 14:47
Hi @emmanmartin
Thanks for posting on our community forum!
Sorry to hear you're experiencing issues. How are you getting on today? Are you still unable to access your mail?
Regards