28-08-2016 09:31 - edited 28-08-2016 09:41
With people reporting being unable to send mail on an Ipad or Iphone I decided to have a closer look at how IOS manages it's email accounts.
Setting up.
As most users will know - provided Apple has the details for a domain in it's online database, then setting up an account is easy.
You simply provide the following information
1. Name of the account holder.
2. Email address.
3. Password.
4. Friendly account name - (defaults to email domain)
Using this information, the Ipad automatically configures.
The outgoing mail settings are added as the Primary for that email address and is also added as a secondary email server for any other IMAP/POP accounts should the main one fail.
Deleting an Account.
Apple, in their infinite wisdom have decided that when you delete an email account it only deletes the incoming server not the SMTP server.
Furthermore if you re-add the account, and it has an SMTP server set up for that specific email address it will re-associate the SMTP server as the primary server for that account.
Standard Advice is wrong.
The standard advice for Ipads/Iphones following a change in account password or to deal with a problem sending is to do the following.
1. Delete the account from the Ipad.
2. Recreate the account.
After all creating a new account is straightforward. I've given this advice myself before now. However based on the above information while this will fix INCOMING mail issues, it won't resolve OUTGOING mail issues.
Revised advice for managing sending problems/changing passwords
Based on my findings this is the advice for dealing with a change in email passwords for an email account on an IPad or Iphone.
Removing Unused SMTP Servers
If you have deleted an account and you want to remove the SMTP server completely from the IPad, then provided you have an additional POP3/IMAP account set up you can do the following.
Follow the steps above in another account to get to the list of smtp servers and tap the name of the server you want to remove.
As before you'll see the server settings but this time at the bottom you'll see a Delete Server option.
Tap this and the confirmation dialog to remove the server.
Note: If you have an incoming account associated with that server you will not be able to remove/modify the server settings.
So if you don't see the Delete option, make sure you've deleted the associated email account and try again.
FINAL NOTE: IPhone's/Ipod Touches also use the exact same steps as above, although the screens may appear different due to the limited space available on those devices.
Ravenstar68
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on 07-12-2016 12:51
@Ballyargus wrote:I wonder why I'm getting numerous emails with this heading, "Ipad/Iphone SMTP why deleting and recreating an account DOESN'T fix it." every day and I don't even have an Iphone or pad?
Check your subscription settings in your profile and adjust as appropriate. See the last post in this thread from SDC:
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on 07-12-2016 21:21
Hi
I have found that if I set the port to 25 and have the encrypted type set to none and no authentication setup. I can send emails but that is only on my virgin connection.
I have managed to get the logs for Thunderbird using the same settings you have shown. these can be found below.
6128[a11140]: SMTP Connecting to: smtp.blueyonder.co.uk
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 220 know-smtprelay-7-imp bizsmtp ESMTP server ready
6128[a11140]: SMTP entering state: 14
6128[a11140]: SMTP Send: EHLO [192.168.1.71]
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 250-know-smtprelay-7-imp hello [removed], pleased to meet you
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 250-HELP
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 250-AUTH LOGIN PLAIN
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 250-SIZE 52000000
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 250-8BITMIME
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 250 OK
6128[a11140]: SMTP entering state: 4
6128[a11140]: SMTP entering state: 21
6128[a11140]: SMTP auth: server caps 0x20330, pref 0x300, failed 0x0, avail caps 0x300
6128[a11140]: (GSSAPI = 0x800, CRAM = 0x2000, NTLM = 0x4000, MSN = 0x8000, PLAIN = 0x200, LOGIN = 0x100, EXTERNAL = 0x400)
6128[a11140]: trying auth method 0x200
6128[a11140]: SMTP entering state: 16
6128[a11140]: SMTP AuthLoginStep1() for removed@blueyonder.co.uk@fR|fR
6128[a11140]: SMTP: password undefined
6128[a11140]: SMTP Send: QUIT
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 221 know-smtprelay-7-imp bizsmtp closing connection
6128[a11140]: SMTP entering state: 11
6128[a11140]: SMTP entering state: 12
6128[a11140]: SMTP connection error quitting 80004004, ignoring
Thunderbird appears to keep rejecting username and or password.
Hope this helps
Thanks
Sandy
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07-12-2016 22:49 - edited 07-12-2016 22:53
6128[a11140]: SMTP: password undefined
Suggests there was no password entered for this mail account so Thunderbird gave up without continuing the authentication.
Ravenstar68
@Jen_A or @Nicola_C could someone take a look at Sandy's situation. I'm guessing you might find some 525 VM304 errors in her email logs.
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08-12-2016 09:46 - edited 08-12-2016 09:50
Hi SandyD,
As per ravenstar's prompt I have inspected your SMTP logs and note the VM304 error, dated for the 7th.
Emails sent from a BT IP were successful whilst those sent from your VM IP were not. At this point I noticed you seem to have made some recent changes to your account which have resulted in your blueyonder email being isolated on an account with no active services. This will need to be sorted out before I can escalate the VM304 to I.T. although it's highly likely that this is the cause of the error anyway.
I shall send you a PM (purple envelope icon, top right of page) in a moment so that we can discuss how best to get this issue resolved.
on 23-01-2017 18:04
Thank You Ravenstar68. I have one iPod and my iPhone working ok now. Will do the other iPad later, on charge at the moment. Fingers crossed.
Thanks again
on 18-02-2017 09:59
Brilliant - bloody Apple, too smart for their own good
on 22-02-2017 14:36
Brilliant That has worked Thank you so much!!
on 10-03-2017 14:48
You, sir, are a genius !
Your fix worked immediately. I'd suggest you go to work for Apple, but you wouldn't last long - you use common sense and give customer satisfaction, so you'd be going against their company policy.
Many thanks for your contribution.
Gus
on 13-03-2017 12:39
on 13-03-2017 12:43
@Jamie101 wrote:
This hasnt worked for me 😰😰
Why didn't you post in your original thread where I gave you advice so that we could follow-up the reasons for this not working for you? We can't deal with you in two threads at once.
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