Virgin Media Community

[HowardML]

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Ballyargus wrote:

I wonder why I'm getting numerous emails with this heading, "Ipad/Iphone SMTP why deleting and recreating an account DOESN'T fix it." every day and I don't even have an Iphone or pad?

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Check your subscription settings in your profile and adjust as appropriate. See the last post in this thread from SDC:

http://community.virginmedia.com/t5/Email/Legitimate-emails-being-blocked-as-spam-at-ntlworld-com/td...

[SandyD]

Hi

I have found that if I set the port to 25 and have the encrypted type set to none and no authentication setup. I can send emails but that is only on my virgin connection.

I have managed to get the logs for Thunderbird using the same settings you have shown. these can be found below.

6128[a11140]: SMTP Connecting to: smtp.blueyonder.co.uk
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 220 know-smtprelay-7-imp bizsmtp ESMTP server ready
6128[a11140]: SMTP entering state: 14
6128[a11140]: SMTP Send: EHLO [192.168.1.71]

6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 250-know-smtprelay-7-imp hello [removed], pleased to meet you
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 250-HELP
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 250-AUTH LOGIN PLAIN
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 250-SIZE 52000000
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 250-8BITMIME
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 250 OK
6128[a11140]: SMTP entering state: 4
6128[a11140]: SMTP entering state: 21
6128[a11140]: SMTP auth: server caps 0x20330, pref 0x300, failed 0x0, avail caps 0x300
6128[a11140]: (GSSAPI = 0x800, CRAM = 0x2000, NTLM = 0x4000, MSN = 0x8000, PLAIN = 0x200, LOGIN = 0x100, EXTERNAL = 0x400)
6128[a11140]: trying auth method 0x200
6128[a11140]: SMTP entering state: 16
6128[a11140]: SMTP AuthLoginStep1() for removed@blueyonder.co.uk@fR|fR
6128[a11140]: SMTP: password undefined
6128[a11140]: SMTP Send: QUIT

6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP entering state: 0
6128[a11140]: SMTP Response: 221 know-smtprelay-7-imp bizsmtp closing connection
6128[a11140]: SMTP entering state: 11
6128[a11140]: SMTP entering state: 12
6128[a11140]: SMTP connection error quitting 80004004, ignoring

Thunderbird appears to keep rejecting username and or password.

Hope this helps

Thanks

Sandy

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[ravenstar68]

6128[a11140]: SMTP: password undefined

Suggests there was no password entered for this mail account so Thunderbird gave up without continuing the authentication.

Ravenstar68

@Jen_A or @Nicola_C could someone take a look at Sandy's situation.  I'm guessing you might find some 525 VM304 errors in her email logs.

[Jen_A]

Hi SandyD,

As per ravenstar's prompt I have inspected your SMTP logs and note the VM304 error, dated for the 7th.

Emails sent from a BT IP were successful whilst those sent from your VM IP were not. At this point I noticed you seem to have made some recent changes to your account which have resulted in your blueyonder email being isolated on an account with no active services. This will need to be sorted out before I can escalate the VM304 to I.T. although it's highly likely that this is the cause of the error anyway.

I shall send you a PM (purple envelope icon, top right of page) in a moment so that we can discuss how best to get this issue resolved. 

[cathowen3]

Thank You Ravenstar68. I have one iPod and my iPhone working ok now. Will do the other iPad later, on charge at the moment. Fingers crossed. 

Thanks again

[allcebrook]

Brilliant - bloody Apple, too smart for their own good

[IainHarris]

Brilliant  That has worked  Thank you so much!!

[Gussto]

You, sir, are a genius !

Your fix worked immediately. I'd suggest you go to work for Apple, but you wouldn't last long - you use common sense and give customer satisfaction, so you'd be going against their company policy.

Many thanks for your contribution.

Gus

[Jamie101]

This hasnt worked for me 😰😰

[HowardML]

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Jamie101 wrote:
This hasnt worked for me 😰😰

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Why didn't you post in your original thread where I gave you advice so that we could follow-up the reasons for this not working for you?  We can't deal with you in two threads at once.