28-08-2016 09:31 - edited 28-08-2016 09:41
With people reporting being unable to send mail on an Ipad or Iphone I decided to have a closer look at how IOS manages it's email accounts.
Setting up.
As most users will know - provided Apple has the details for a domain in it's online database, then setting up an account is easy.
You simply provide the following information
1. Name of the account holder.
2. Email address.
3. Password.
4. Friendly account name - (defaults to email domain)
Using this information, the Ipad automatically configures.
The outgoing mail settings are added as the Primary for that email address and is also added as a secondary email server for any other IMAP/POP accounts should the main one fail.
Deleting an Account.
Apple, in their infinite wisdom have decided that when you delete an email account it only deletes the incoming server not the SMTP server.
Furthermore if you re-add the account, and it has an SMTP server set up for that specific email address it will re-associate the SMTP server as the primary server for that account.
Standard Advice is wrong.
The standard advice for Ipads/Iphones following a change in account password or to deal with a problem sending is to do the following.
1. Delete the account from the Ipad.
2. Recreate the account.
After all creating a new account is straightforward. I've given this advice myself before now. However based on the above information while this will fix INCOMING mail issues, it won't resolve OUTGOING mail issues.
Revised advice for managing sending problems/changing passwords
Based on my findings this is the advice for dealing with a change in email passwords for an email account on an IPad or Iphone.
Removing Unused SMTP Servers
If you have deleted an account and you want to remove the SMTP server completely from the IPad, then provided you have an additional POP3/IMAP account set up you can do the following.
Follow the steps above in another account to get to the list of smtp servers and tap the name of the server you want to remove.
As before you'll see the server settings but this time at the bottom you'll see a Delete Server option.
Tap this and the confirmation dialog to remove the server.
Note: If you have an incoming account associated with that server you will not be able to remove/modify the server settings.
So if you don't see the Delete option, make sure you've deleted the associated email account and try again.
FINAL NOTE: IPhone's/Ipod Touches also use the exact same steps as above, although the screens may appear different due to the limited space available on those devices.
Ravenstar68
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on 04-12-2016 14:19
Edit - apologies - I mstakenly said Ipad when it was your Iphone - however they both use the same operating system. The Iphone's smaller screen makes some things appear different, but the underlying systems are exactly the same.
Lets use Thunderbird to see what additional information we can gather as to the problem. If you can receive but not send I'm guessing it could be a 525 VM 304 error - However rather than make assumptions I'd rather see what Thunderbird shows.
Ravenstar68
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on 05-12-2016 17:45
I got your PM and I have to say I am now a little confused.
According to your earlier post, you couldn't send when using Thunderbird, but this
2016.12.05 15:37:41 SMTP (smtp.blueyonder.co.uk): <rx> 250 GFdk1u00228exfg01FdkhB mail accepted for delivery
Says you can. (Note this line contains no sensitive information).
Ravenstar68
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on 05-12-2016 17:49
I have always been able to send from the PC and this message was from Outlook.
When I tried Thunderbird it just hung when sending.
Sandy
on 05-12-2016 17:59
If you can send from Outlook then you should be able to send from you IPhone too. There is no difference to how they talk to the server.
What are your current Outlook settings?
Ravenstar68
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on 05-12-2016 18:15
on 07-12-2016 10:47
@SandyD wrote:
What settings? no very good with this tech stuff
Open Outlook and go to File->Accounts
Double click the blueyonder account. And you'll see the main account window
Click More settings
Click the Outgoing Tab - What settings do you currently have in there. Here's mine
Click the Advanced tab - What settings are in there. Again here's mine
Ravenstar68
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on 07-12-2016 10:59
Thanks for your help, however I have replicated my Outlook settings (where it works perfectly) into Android account and it doesn't work.
on 07-12-2016 11:09
@jh0509 wrote:Thanks for your help, however I have replicated my Outlook settings (where it works perfectly) into Android account and it doesn't work.
Please start your own thread. This one is about solving issues with APPLE DEVICES not Android devices.
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on 07-12-2016 11:14
Please see Graham's reply in your other thread here
http://community.virginmedia.com/t5/Email/Android-device-imap-smtp-settings/m-p/3272575
Ravenstar68
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on 07-12-2016 12:30
I wonder why I'm getting numerous emails with this heading, "Ipad/Iphone SMTP why deleting and recreating an account DOESN'T fix it." every day and I don't even have an Iphone or pad?