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Inability to Access 'virgin.net' E-mails for almost two days.

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drniro
Tuning in

on ‎11-08-2021 21:28

Totally unable to access e-mails since the start of this week. 

On-line chat support was totally useless. 

No status updates available: 

- Faults status = unavailable (https://my.virginmedia.com/faults/service-status) 

- User-reported status = https://istheservicedown.co.uk/status/virgin-media 

Please help! 

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David_Bn
Forum Team
Forum Team

on ‎13-08-2021 08:33

Thanks for your post @drniro and I'm sorry to see you've not been able to access your virgin.net account

 

What we would have to advise that if you're no longer a Virgin Media customer, then access to the E-Mail address should have been removed 90 days after your arranged the disconnection with our team.

 

Therefore this E-Mail address would now be orphaned and we would not be able to regain access to this.

 

However, if you have used a third party application on a device, for the E-Mail account and you have remained signed in, you may still be able to access the inbox to forward messages on, or to screenshot any important documents

 

Kindest regards,

David_Bn

 

 

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Graham_A
Very Insightful Person
Very Insightful Person

on ‎11-08-2021 21:38

@drniro wrote:

Totally unable to access e-mails since the start of this week. 

On-line chat support was totally useless. 

No status updates available: 

- Faults status = unavailable (https://my.virginmedia.com/faults/service-status) 

- User-reported status = https://istheservicedown.co.uk/status/virgin-media 

Please help! 

I note from your post in 2015 that you were planning to change email supplier.

Do you still have an active Virgin media broadband account and is the virgin.net email address concerned correctly tied to it.

The easiest way to check is via your My Virgin Media account where you can reset the password for the email account.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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David_Bn
Forum Team
Forum Team

on ‎13-08-2021 08:33

Thanks for your post @drniro and I'm sorry to see you've not been able to access your virgin.net account

 

What we would have to advise that if you're no longer a Virgin Media customer, then access to the E-Mail address should have been removed 90 days after your arranged the disconnection with our team.

 

Therefore this E-Mail address would now be orphaned and we would not be able to regain access to this.

 

However, if you have used a third party application on a device, for the E-Mail account and you have remained signed in, you may still be able to access the inbox to forward messages on, or to screenshot any important documents

 

Kindest regards,

David_Bn

 

 

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