Important: Email unavailable

[trudderham]

I can't seem to access my Virgin Media email account. Whenever I go to https://mail2.virginmedia.com/appsuite/, I see the message "Sorry! Your mailbox is not available at the moment."

I need to access this account a number of important things, such as prescriptions and banking. If anyone could help that'd be great.

[Steven_L]

Hey @trudderham,

Welcome back to the community and thanks for getting in touch with your email issues. 

Are you currently an active customer with us at the moment or have you left our services recently?

Any email address that you have with Virgin Media will be closed 90 days after your services are disconnected. This can be found in more detail in section D here and in the 

 section titled 3. You’ll lose access to your Virgin Media Mail service on this page here. 

Regards,

Steven_L