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Im on Abuse Blacklist and unable to send NTLWorld emails

jd030d9363
Joining in

Hello i have been added to the abuse blacklist as per error message below, can somebody contact me to resolve please or is there  support person\group i need to contact. It stopped working last week so i can no longer send NTLWORLD email messages, i can receive email ok still . im using Outlook 2010 email client on my PC    

many thanks


Task 'jd********@ntlworld.com - Sending' reported error (0x800CCC67) : ' The server responded: 421 csmtp4.tb.ukmail.iss.as9143.net cmsmtp Sorry your IP 86.**.***.** is active in our local abuse blacklist. Contact Virgin Media abusedesk for delisting requests.'

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi jd030d9363,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue with the email address. 

 

I have been able to locate your account.

 

What I will do is private message you so we can look into this. 

 

^Martin