IP Blacklisted can't send emails

[sheran1961]

Hi, 

I'm suddenly unable to send emails, and this error message has popped up.

An unknown error has occurred.

Subject ''

Server Error: 421

Server Response: 421 csmtp3.tb.ukmail.iss.as9143.net cmsmtp Sorry your IP is active in our local abuse blacklist. Contact Virgin Media abusedesk for delisting requests.

Server: 'smtp.virgin.net'

Windows Live Mail Error ID: 0x800CCC67

Protocol: SMTP

Port: 25

Secure(SSL): No

I've checked my IP on MXtoolbox and it's only blacklisted with SORBS DUHL and Spamhaus ZEN which Virgin has said is normal and shouldn't cause any problems with sending emails.

When I go to the abuse desk page there is nowhere to request my IP being delisted or anywhere else to ask for help. 

Does anyone know how I can solve this problem?

Thanks

[LindaSell]

I don't seem to be able to send emails from this account on either the PC or my phone.

[LindaSell]

Thanks Lee_R

The error message I am getting now is different to the one yesterday, it did refer to the Virgin Media abusedesk but this one states

too much bad emails have been sent. Visit https://netreport.virginmedia.com/netreport Section: Email Sending Errors to request delisting.

The grammar suggests a non-english speaker so I am reluctant to visit the webpage.

[Beth_G]

Hi LindaSell,

Thank you for popping back .

I'm just going to pop you over a PM now so I can take some more details and look into this further for you.

Please do look out for my message over at the purple envelope

Many thanks

Beth

[ravenstar68]

The link https://netreport.virginmedia.com/netreport/ is actually a long standing reporting page used by Virgin Media for a wide variety of issues.  It is definitely a genuine page.

I do take on board what you've said about the grammar in the error message though.

Tim

[Beth_G]

Hi LindaSell,

Thanks for confirming the requested details with me over PM.

I have now sent off a request to the relevant team and asked for them to remove the IP from the blacklist.

As soon as I have an update on this for you I will let you know.

Kind regards

Beth