on 22-07-2021 09:38
Hi,
I'm suddenly unable to send emails, and this error message has popped up.
on 01-08-2021 13:43
Hello Eponemuss
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 01-08-2021 14:04
Hello Eponemuss
Thanks for those details
I have checked here and nothing is showing as being black listed
How are you sending emails, By webmail or though a client like Outlook
Gareth_L
on 01-08-2021 14:16
Hi Gareth. We use a combination of methods including Outlook, and iOS Mail
on 01-08-2021 14:26
Thanks Eponemuss
And all these methods fail when trying to send Mail
Do you get any error message or a VM504 error number
Gareth_L
on 01-08-2021 14:36
Yes, they all fail.
latest error message from within outlook was as follows.
on 01-08-2021 14:39
Just received this message from within iOS Mail.
on 01-08-2021 14:43
Followed by this one when I hit ‘repair’ message.
on 01-08-2021 15:05
While the suggestion to use MXTOOLBOX is merited - the problem is that it only uses those blacklists it knows about.
The wording of the error would suggest that the blacklist in use is not found there, but instead is a blacklist managed by VM's security team to protect the integrity of the outbound servers.
Tim
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on 01-08-2021 15:06
One more thing to note is that it is only a problem on wifi. If We send from my iPhone in iOS Mail it works.
on 01-08-2021 15:10
Thanks Eponemuss
I'm just waiting for the images to be uploaded from our side
Gareth_L