IMAP password not accepted, web mailbox unavailable

[Pongo]

For the past three days I can't update my email in Outlook because the imap.virginmedia.com password request endlessly pops up.

If I go to Virgin webmail, I get the message "Your mailbox is not available at the moment.", etc.

I have not received any service warning emails or similar. What is going on and how do i restore my email service?

[用心棒 · Accepted solution]

FYI: Email accounts locked, mailbox unable, unable to access email account, malware letter

―
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[Kath_F]

Hi Pongo, 

Thanks for your post and apologies to hear you're having an issue with accessing your mails currently. 

Please follow the instructions in the thread that 用心棒 has linked you to. If you are still having an issue after completing these, pop an update here to let us know and we can go from there. 

Many thanks,