I am unable to connect to my email address using imap or pop3 when trying to configure Microsoft Outlook, It works fine on my iPhone. I have contacted Microsoft support and they are unable to resolve the issue. I am using the setting located on https://www.virginmedia.com/help/billing-and-payments/manage-email-account .
The best place to start with working out the issue with MS Outlook is to check that you can access the email account via the Virgin Media Mail web page at https://mail2.virginmedia.com/
________________________________ Graham
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
After months of not being able to get it working, I tried to see if changing my password helped. After changing my password it connected to outlook straight away. Changing my password fixed the issue strangely. Thanks
After months of not being able to get it working, I tried to see if changing my password helped. After changing my password it connected to outlook straight away. Changing my password fixed the issue strangely. Thanks
Thanks for updating this thread. It may be surprising to some but a password change can resolve a lot of apparent issues with accessing email accounts.
Great that you have resolved your issue.
________________________________ Graham
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
