on 13-03-2023 18:45
Forgot my email so I cannot log in
on 13-03-2023 18:46
Lost my password for my ntlworld.com
on 13-03-2023 18:50
Try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email
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on 13-03-2023 18:56
I’ve forgotten my password for my ntlworld.com email. Can anyone help?
on 13-03-2023 19:26
I’ve tried that link but as I’m not the account holder my partner is, it won’t let me.
on 14-03-2023 15:25
The account holder needs to contact Virgin Media to request that your email account's password be reset. To do this they can either:
FWIW do consider migrating your email needs over to a new email provider to benefit from:
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on 15-03-2023 15:28
Hi @gromit09
Thanks for posting on our community forum and sorry to hear about the issue with your email.
We would need to speak with the account holder in order for us to reset the email password, if they can make contact with us via here we'll be able to assist further and have this resolved for you.
Regards