on 06-07-2021 20:22
Hi, I’ve been hacked on my ntl world email. Someone have kicked me out and changed my password. I’m no longer with virgin as you can’t provide me at my current address. Please can anyone help to recover my account. They have actually also kicked me out of eBay and bought things from there and taken over my Netflix account. Have had money returned by eBay and closed account and Netflix have changed email address and added further security. But I literally cannot access my emails at all.. any help would be much appreciated. Thanks
Answered! Go to Answer
on 06-07-2021 20:31
As you are no longer a Virgin Media customer, you lose access to any email addresses after 90 days:
https://www.virginmedia.com/help/virgin-media-how-to-cancel
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 06-07-2021 20:31
As you are no longer a Virgin Media customer, you lose access to any email addresses after 90 days:
https://www.virginmedia.com/help/virgin-media-how-to-cancel
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 06-07-2021 20:54
Hi, thanks for that information but I’ve been using the email address for 3 years since I left virgin. Don’t know weather that is because virgin took over ntl but I’ve definitely only ever had that email address and virgin didn’t say I had to close it down.
on 07-07-2021 20:30
Hi @Carolyne666,
Welcome to our Community Forums and thanks for posting.
I am sorry to hear your email address has been hacked. You must have an active broadband services in order to use the email account. This would usually be deleted after 90 days of leaving us.
I will need to pop you a PM to grab some more details and take a closer look into this for you.
Speak soon 🙂
on 07-07-2021 20:38
Thanks for responding to me via PM @Carolyne666 to advise a ticket has been raised to get the email deleted
Glad to hear my colleague over the phone was able to help with this 😄
Don't hesitate to give us a shout if you have any other issues.