I need to close my blueyonder email address as I am receiving so much spam and I havn't used it for years after a house move. I no logen can access my virgin media account as my blueyonder email is not recognised. I can't reset my password as my blueyonder email is not recognised.
I am receiving mostly spam to this account as nearly all of my contacts use my new email address.
The reason for leaving Virgin is there is no service where I live.
Re: I need to close an old blueyonder email address
06-02-201918:43 - edited 06-02-201918:47
Well done for giving a full and proper account of the issue with all the information we need. You have chosen the wrong username. You clearly do have an idea of what is required.
This is a job for the VM Forum Team. They can access the VM e-mail database of addresses after they have sent you a private message to get the information they need. They can then expunge the address completely. That should have happened when you left VM but it is often left partly alive.
Wait here and they will contact you in this thread. Then reply to the private message that they will send. and while you are waiting look up private messages on the Community faq page here:
Superuser 18/19. Use Kudos to say thanks Tick an answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.