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Ihavenoidea
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I need to close an old blueyonder email address

I need to close my blueyonder email address as I am receiving so much spam and I havn't used it for years after a house move. I no logen can access my virgin media account as my blueyonder email is not recognised. I can't reset my password as my blueyonder email is not recognised.

I am receiving mostly spam to this account as nearly all of my contacts use my new email address.

The reason for leaving Virgin is there is no service where I live.

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Superuser
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Re: I need to close an old blueyonder email address

Well done for giving a full and proper account of the issue with all the information we need. You have chosen the wrong username. You clearly do have an idea of what is required.

This is a job for the VM Forum Team. They can access the VM e-mail database of addresses after they have sent you a private message to get the information they need. They can then expunge the address completely. That should have happened when you left VM but it is often left partly alive.

Wait here and they will contact you in this thread. Then reply to the private  message that they will send. and while you are waiting look up private messages on the Community faq page here:

https://community.virginmedia.com/t5/help/faqpage

 


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Forum Team
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Re: I need to close an old blueyonder email address

Hi ihavenoidea, 

 

Thanks for your post and welcome to the community.

 

I can certainly help you with this. I'll pop you a private message requesting more information.

 

Thanks Smiley Happy

 

 

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Ihavenoidea
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Re: I need to close an old blueyonder email address

Hi

Thanks for your help how do I access a private message?

 

Paul


@Melissa_F wrote:

Hi ihavenoidea, 

 

Thanks for your post and welcome to the community.

 

I can certainly help you with this. I'll pop you a private message requesting more information.

 

Thanks Smiley Happy

 

 


 

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Superuser
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Re: I need to close an old blueyonder email address

Click the purple envelope at the top right of the screen to see a list of private messages.

Tim

________________________________________


Only use Helpful answer if your problems been solved.

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Forum Team
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Re: I need to close an old blueyonder email address

Hi,

 

Have you managed to get the private message now?

 

There's a purple envelope icon at the top of the main screen, if you click on that, it will show you all private messages.

 

Let me know if you've been able to access it?

 

Thanks 

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