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Mickey55
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I need to close an old Blueyonder email account

I need some help closing an old blueyonder email account.  The online help says to find it your account details and delete but I cannot find it.  It needs to be closed as it is only getting spam.  Any help appreciated.  Many thanks

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Very Insightful Person
Very Insightful Person
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Message 2 of 4
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Re: I need to close an old Blueyonder email account

if you are a VM customer still then;
a) if its the primery account it can not be deleted
2) if its a secondary account it can be deleted from maange accounts in MyVM

Or if you are not a VM customer the forum staff will be here in about a week and can delete the account for you

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team (Retired) Jen_A
Forum Team (Retired)
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Message 3 of 4
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Re: I need to close an old Blueyonder email account

Hi Mickey55,

I located your current VM account using your Forum-registered email address. I suspect that your blueyonder email address resides on a former account - this would explain why you are unable to delete it yourself.

Please reply to my PM (purple envelope top right) with the requested information and I'll sort this out for you 🙂


Jen
Forum Team



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Forum Team (Retired) Jen_A
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Message 4 of 4
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Re: I need to close an old Blueyonder email account

Hi Mickey55,

All done. Please check on Mailtester, you'll see the email address no longer exists 🙂


Jen
Forum Team