on 03-01-2020 15:03
I have an old virgin.net email account which I need to access. It is still attached to my FaceBook account and seems to still exist (emails sent to it don't "bounce back"). But, although I know the email address and the password I cannot gain access to the account?
At the time I was no longer a Virgin Media customer (because I had moved abroad) but I am a VM customer now but with my gmail address.
Please help.
Answered! Go to Answer
on 03-01-2020 15:20
You have come to the right place. The VM Forum staff may be able to assist.
First, please check the address in mailtester.com. Does it show as valid or invalid? If invalid,I'm afraid nothing can be done.
If VALID - the VM staff can raise a ticket to perform a Move & Transfer. The Forum Team will visit this thread in the next few hours (or days?) and then take your personal details by private message.
If the IT team can perform (I can't promise, as I don't know what they check or do). This would allow you to keep the old address and any other old addresses that were previously associated with your old account. But you would lose any new addresses you have created with your new billing account.
So consider what you want and post back here.
on 03-01-2020 15:20
You have come to the right place. The VM Forum staff may be able to assist.
First, please check the address in mailtester.com. Does it show as valid or invalid? If invalid,I'm afraid nothing can be done.
If VALID - the VM staff can raise a ticket to perform a Move & Transfer. The Forum Team will visit this thread in the next few hours (or days?) and then take your personal details by private message.
If the IT team can perform (I can't promise, as I don't know what they check or do). This would allow you to keep the old address and any other old addresses that were previously associated with your old account. But you would lose any new addresses you have created with your new billing account.
So consider what you want and post back here.
on 04-01-2020 15:12
Hi jomabel
As per @MissPasko advice, we can look into restoring the email address by raising an I.T. ticket. Would you like us to look into this? If so we're going to need to private message you to enable us to investigate this further on your behalf.
Regards
Lee_R
on 01-06-2020 12:50
Hi
I have completed a mail tester and my old account is showing as valid.
I need to retrieve some old emails if possible.
Please could you advise?
Sarah
on 01-06-2020 12:55
Hello sarahgunn33
Thanks for your post
Do you still have an active service with us
I'm just asking as it may not be possible to retrieve any emails if you have left us
I'm happy to have a look though for you
Gareth_L
on 01-06-2020 14:54
Hi Gareth
I'm afraid I don't have an active service with you!
Thanks
Sarah
on 01-06-2020 15:16
Hello sarahgunn33
Thanks for the reply
Sadly we would not be able to re activate this email account
Not the response I wanted to send but Its best to be upfront
Gareth_L
on 01-06-2020 15:51
@sarahgunn33 wrote:I have completed a mail tester and my old account is showing as valid.
I need to retrieve some old emails if possible.
If you know the password for your old VM email account there is one last throw of the dice that you could try.
Add the VM email account to the email app on your phone or download and install the free email client Thunderbird https://www.thunderbird.net on your laptop.
As your account is still showing as live on Mailtester it is just possible your emails can still be accessed via an email app or client.
Email apps and clients access an email account via the relevant IMAP and SMTP servers which often seem to retain access even though it is no longer possible to log in to the account directly via the VM website
It is a long shot but worth trying. 😟
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 13-04-2021 12:47
Hi, similar to the other replies I'm trying to access an old email account. Can anyone advise? Thanks!
13-04-2021 13:33 - edited 13-04-2021 13:46
@tonynault wrote:Can anyone advise?
Edited to add.
You will see that Molly_G of the forum team almost beat me to it. So let her know the answers. 😏
You will see though that she has asked exactly the same two Well, 😉 rather than resurrect a year old thread which already has the green tick against it which shows it has been solved you would have done better to have started your own and given the details specific to your case.
You need to confirm:
1) That you know the account still exists.
If you're not sure, send a test email to it and see if you get a bounce back message saying that the username does not exist. If the account has been deleted you should get that message back within 5 minutes or so.
If the account no longer exists, then you reached the end of the road. Once it's gone, it's gone.
However, if it does exist then:
2) Are you still a Virgin Media Broadband customer?
If your are not then the only course open to you is to try to reset the password yourself. Use this link https://my.virginmedia.com/forgot-details/password then enter your old VM email address as the username and follow the prompts.
However, if you are still a VM customer then the Forum Team (VM employees) can take this up for you. They will reach this thread in a day or two.
In the meantime if you are still a VM customer you could try resetting the password yourself from the above link.
Hope that helps.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks