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Keithdd
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I need a Virgin.net email account deleted

I have an old virgin.net email account that has been hacked. As I rarely use it I would like it deleted please. I am a Virgin media customer. Thanks

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MissPasko
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Re: I need a Virgin.net email account deleted

You can delete secondary accounts yourself through My Virgin Media, my profile, Manage accounts.

If it is the primary address, you cannot delete it.

Either way - I advise you to secure it immediately, so that it can't be used against you!  Follow this advice on ALL your email addresses, and then run malware scanner on all your devices.

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked


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Keithdd
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Re: I need a Virgin.net email account deleted

Thanks but I can't access the account. It should have expired after my previous contract ended some years ago. All my attempts to access it have failed

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Very Insightful Person
Very Insightful Person
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Re: I need a Virgin.net email account deleted

As it was linked to a previous account it will now be an orphaned account.

The VM Forum Team should be able to get this deleted for you.  They will respond here in a day or so and are likely to request  more information via a private forum message.

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Graham
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As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
Forum Team
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Re: I need a Virgin.net email account deleted

Hi there Keithdd, 

 

Thanks for taking the time to join our Forums and community; so sorry to understand that you're having some issues with an old email account. 

 

We can certainly get this deleted and removed for you - I'll pop you a Private Message so we can take some information and security and get this done for you. Please look out for the Purple Envelope and get back in touch as soon as you can. 

 

Cheers

Katie - Forum Team


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