on 21-12-2021 08:56
Good morning all, I have a very frustrating problem that has started relatively recently but is getting more and more frequent.
Background:
I don’t use Webmail, my preference being Thunderbird on my PC. I have also set up mail forwarding on all my Virgin email accounts to my iCloud (Apple) account. I did this so any emails will be automatically Pushed to my iCloud account and I know I have a email without having to check. This has worked well for me for years.
However, recently, when checking for mail on my PC (Thunderbird) I get a message that there is an authentication failure, this means my email accounts are locked and I have to log into my VM account and, via the Manage my Profile page, change all my email passwords. This is very frustrating as I have several email address’.
After I have changed my passwords I receive this message on my primary account:-
”You have received this email as one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected.
on 22-12-2021 09:06
Good morning @Wendolene.
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your email address.
We have been made aware of issues similar to this, I would recommend running a virous software on your devices to make sure that there are no bugs coursing this to happen.
Kind regards,
Zak_M
on 22-12-2021 18:57
Thank you for the reply.
As I said in my original message, I have already scanned my PC multiple times without finding any viruses or malware.
on 22-12-2021 21:00
Sorry, my bad, I didn't say in my original message that I have virus scanned. Senior moment there.
on 24-12-2021 09:02
Hi Wendolene,
Thanks for coming back to us on this to confirm you've done virus scans.
As well as scanning your PC, it's worth scanning any device you open your emails with just to be on the safe side.
Also make sure when changing the password that you're not using something that you've used before as this can cause the email to re-lock.
We're not able to do anything in your case other than advise you to update the password unfortunately.
Hopefully with the latest password change, things will remain fine for you.
Keep us posted on how things go.
Thanks,