I have forgotten the NTL email password, not the primary one

[Walter]

have forgotten the NTL email password, any suggestions, please

[Graham_A]

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

[Walter]

I am not com puter savy

[Kath_F]

HI Walter, 

Thanks for coming back to us on this. 

If you follow the steps given by Graham above, this should restore the access for you to access the secondary email account. 

Keep us posted on how you get on 😊

Thanks, 

[Walter]

No luck

[Ayisha_B]

What happens when you try @Walter ?

[Walter]

I have sorted my forgotten email

[Megan_L · Accepted solution]

Thanks for letting us know Walter, we're glad you managed to get it sorted in the end!

If you need any further help, let us know 😊

Thanks,

Meg

[Walter]

Blame y forget full nesson old, I am over 81

[Daniel_Et]

Hi @Walter, thank you for your response.

If you could please clarify your post, that'd be much appreciated. We can't quite make full sense of it. 

Regards,
Daniel