I have a VM package yet still received the virgin.net email closure message. What do i do?

[fletch1]

How do I prevent the loss of this ?

[jpeg1 · Accepted solution]

If you have a current VM broadband account, a VM person will pick this up and offer to help. 

[David_Bn]

Thanks for your post @fletch1, and welcome back to our Community Forums!

Can you please confirm your status with Virgin Media - are you an active subscriber currently?

Thanks

David_Bn

[fletch1]

As I said in my initial post, I have a VM package.

Covers broadband, TV, landline and mobile!