I cannot send emails with attachments, format for sending them seems to have altered in last couple of we

[FrankP2]

Struggling sending email with attachments and system keeps logging out when trying to send emails.

[BillBudd]

Hi,

Please could you provide some more information.

What mail client are you using? Outlook, IOS Mail, web mail?  What device are you using? iPhone, iPad, Windows laptop, MAC.

What type of attachments are you trying to send? Word docs, PDF's, JPG's.

Thanks,

Bill

[用心棒]

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@FrankP2 wrote:

Struggling sending email with attachments and system keeps logging out when trying to send emails.

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If Your session was invalidated issue then see solution to similar issue here: Solved: Re: Your session was invalidated - Virgin Media Community - 5052240

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[FrankP]

Hi Bill

Sorry I didn’t get back to you sooner I had some errands to run.

I’ve been trying to send emails from my laptop on the webmail using windows and Microsoft Office for attachments.

Virgin Media seem to have altered their format page for emails. Previously they had an attachment point which I could use and I had no problem. They have now done some modifications to the page and I therefore cannot attach anything to an email.

Also when I try to send an email I start typing in address and it logs me out of the page.

I hope you can advise me on the above.

Regards Frank

[BillBudd]

Hi Frank,

So the red "Attachments" link is not appearing on webmail?

Regards,

Bill

[FrankP]

Hi Bill

Thats correct, they seem to have altered the page set up.

Frank

[用心棒]

It would be help to see a redacted screenshot as nothing seems to have changed on the compose page, for instance: