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I can`t get into my email on google chrome

I suddenly can`t get into my email on google chrome, what might have happened? I can still get online with chrome, including my virgin account, just not email. I can still get into my email on other browsers. My son can still get into his email on his own pc using chrome. It was all ok this morning.

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Re: I can`t get into my email on google chrome

Good evening.  The first thing to do is try clearing your browser history (cookies and cache).  Then if you still can't log in to email, please post back here with the full error message and we'll see if we can diagnose and help you along.


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Re: I can`t get into my email on google chrome

Hi judithgaffney, 

 

Thanks for your post, have you been able to follow the advice from MissPasko?

 

Let us know if you're still having issues with this.

 

Alex_Rm

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Re: I can`t get into my email on google chrome

Thank you, that worked!

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Re: I can`t get into my email on google chrome

Yes, thank you, it worked. Sorry so late answering but I thought I had clicked MissPasko  s Kudos and thanks button. Apparently not though"

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Re: I can`t get into my email on google chrome

Hi judithgaffney,

 

Thank you for getting back to us and letting us know. We just wanted to ensure that you're back up and running. I'm glad everything's sorted 🙂

 

Thanks,

Rachael

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Re: I can`t get into my email on google chrome

Hello

This issue is continuous it appears to happen after the box appears to tick if you are not a robot.

The fix does work, yes, but clearing cache and cookies is not an acceptable resolution as it interferes with things that I need to have cookies and cache set for.

This has only just started so something has changed at the VirginMedia end which needs looking into. Clearing the cache and cookies is not a resolution, it is an unsatisfactory workaround.

Thank You.

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Re: I can`t get into my email on google chrome


@timsonr wrote:

Clearing the cache and cookies is not a resolution, it is an unsatisfactory workaround.


So when your hoover is full of dust, what do you do?  If your car is littered with parking tickets, do you leave them on the windscreen?  When you come home from holiday, and there is a pile of post by the door, do you save all the takeaway menus and slimming world adverts?

NO.  You can do a limited history clearance, just delete the VM cookies n stuff.  This is not a workaround.  This is browser maintenance.


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Re: I can`t get into my email on google chrome

I am already sick of the fact that the email sign in page goes to the main virgin media page and then you have to click on email and fill it all in again but now, no matter which inbox I try to access, it goes to a page that seems to be the password reset page not the email sign in so no matter what I try I cannot access my emails. I've cleared the browsing data and emptied temp folders so none of that makes any difference. Chrome by the way, tho I've not tried any other browser bc that shdn't make any difference. 

 

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Re: I can`t get into my email on google chrome

Hi smf4122,

 

Thank you for reaching out to us and welcome to our community, I am sorry you are having issues with your email and chrome.

 

Please can you try a different browser and maybe a different device as you said your son has no issues.

 

Regards

 

Paul.

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