Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Pomsmum
Joining in
134 Views
Message 1 of 3
Flag for a moderator

I can't access my virgin.net email

Hi everyone, about 8 weeks ago my virgin email log-in said my details were wrong so I can't access my account. The details are correct as I've never changed them. Could someone advise how I contact Virgin to temporarily access and cancel the account please. It's been my primary account for about 15 years so everything goes there. It's quite distressing, I'm worried it's been hacked. I don't pay for any Virgin services. TIA 

 

0 Kudos
Reply
  • 9.34K
  • 670
  • 1.86K
Superuser
Superuser
132 Views
Message 2 of 3
Flag for a moderator

Re: I can't access my virgin.net email

All emails without virgin service are in the process of being deleted, the account is now gone and cannot be recovered






  • 2
  • 0
  • 0
Pomsmum
Joining in
77 Views
Message 3 of 3
Flag for a moderator

Re: I can't access my virgin.net email

Thank you dannylau, I'm relieved to know the account has been deleted rather than hacked! it would have been courteous for Virgin to notify me beforehand, though 🙄
0 Kudos
Reply