on 01-09-2021 08:09
It keeps saying try in an hour it’s been over a week and I still can’t get into my email please help
on 01-09-2021 10:24
Thanks for your post and welcome to the Community Forums, vikki,
Sorry to hear that you have been having mailbox issues. Have you tried resetting the mailbox password, as posted here: https://community.virginmedia.com/t5/Email/Email-accounts-locked/td-p/4808847
Cheers,
Corey C
on 01-09-2021 11:35
@ Corey,
I have the same problem - it's a catch 22 situation. I have tried to reset my password but it keeps telling me that my secure question answer is invalid. Any idea what I can do now to regain access to my emails. I'm getting pretty fed up now
on 01-09-2021 12:55
@Kay11 it used to be the case (possibly still is) then when answering the security questions, the answers sometimes needed to be entered all in upper case - regardless of how they were originally set up.
Probably worth giving it a try.
on 01-09-2021 13:06
Thank you, I'll give that a go!
on 01-09-2021 18:26
Hi Kay11,
Thank you for reaching back out to us, have you been able to reset the password and get back onto your Emails?
Regards
Paul
on 08-09-2021 09:59
Hi, I have finally unlocked my account. the primary account holder had to change my password, unfortunately no one mention this.
on 09-09-2021 10:05
Hi @Kay11,
Thank you for coming back to us in regards to your email issue. I'm glad to hear that you have been able to unlock your account and have access to it once more.
Apologies that this was not mentioned before. We appreciate your feedback and will ensure we improve our service this way.
Please let us know if there's anything you may need help with. We're more than happy to help.
Thank you,