I can not access my ntlworld.com email account

[Scarlet007]

This is the message I am getting when try to access my email account, the rest of my family can access their accounts, and I have had to use my secondary account to post on here.  I believe that my account may be locked, so any help in accessing it again would be much appreciated. 🙂       

"Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary."

[Graham_A · Accepted solution]

Follow the instructions set out here:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

Wait an hour after changing the password before trying to access the email account again.

[Scarlet007]

Thank you so much Graham_A everything seems to be working now.   I have been inundated with spam emails over the last few weeks, I have done security checks on my laptop and all is well.  Fingers crossed I have no more problems, thanks again 🙂

[Kath_F]

Hi Scarlet007, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear that you were recently having an issue with accessing your mailbox but am super glad Graham's advice worked. 

If you have any further issues going forward, pop back and let us know. 

Take care,