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I can not access my emails

Jonad91
Joining in

on ‎13-08-2021 14:13

Hi there, 

I can not seem to access my emails on my computer. It keeps coming up with 'bad request', yet, I can log on via my phone. Would someone be able to help me resolve this please?

Thank you kindly,

Jonny

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎13-08-2021 14:40

Try using a different web browser or open an in private window on your existing browser.

If that resolves the issue then it is down to a currupt cookie so clear relevant Virgin media mail cookies.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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John_GS
Forum Team
Forum Team

on ‎14-08-2021 14:45

Hi Jonad91

 

Thanks for posting and welcome to the community. 

 

Sorry to hear of the email issue. 

 

Have you tried the above advice from Graham? Let us know if not sorted and as long as you're the account holder of the Virgin Media account where the email is associated, we'll be able to assist further

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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