Hi hdp,
Welcome to the Community Forums. Thanks for your first post.
I'm sorry to hear you've been having some issue with your Hub and also your email address - there's no way that both of these issues could be related, so it is purely a coincidence 🙂
If you have a Hub 3, the red base light would indicate that the hub may be over heating. Before sending out a tech to take a look at this, can you please perform the below instructions and let me know if the red light persists?
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.
• Switch the hub back on at the power. The Hub should now operate normally.
In regards to your email issue - can you please confirm what error message you're receiving and if you're signing in directly through our webmail?
Thanks
Beth
