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Superuser
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Message 21 of 43
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Re: How to report spam emails from sysprem

No problem, registering the mail hosts lets spamcop know which Received: lines are part of the incoming mail system, otherwise it tends to pick up the wrong servers as being the guilty party.

 

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PJM_11
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Message 22 of 43
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Re: How to report spam emails from sysprem

Actually, forget that last post again. I TRIED 6 times to register the mail hosts with SpamCop, but 6 times it reported an error as te headers apparently cannot be found. I followed their instruction implicitly but still encountered the same end result.

So much for SpamCop - if they can't make it reasonably simple - ie without an actual IT degree - then it's a waste of time. Certainly won't be getting any more of mine.

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snikpoh1973
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Message 23 of 43
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Re: How to report spam emails from sysprem

It would also be helpful if VM's software could actually differentiate between legit e mails, which it often drops into the spam in box, and actual spam, which goes into the normal in box.

Also, even though I've deactivated my spam in box, I'm still unable to reply to e mails in which "elements of spam" are detected. This morning that has meant that I am unable to unsubscribe from a porn site I have no interest in and which started sending me unsolicited e mails about Russian brides.

When I try to e mail the account shown to say I'm not interested, I get a message saying that it can't send it because it contains elements of spam. So basically I'm stuck with a porn site because of VM's poorly designed software, which is preventing me from replying. 

This is what I get:- 

Unsubscribe

    • Do Not Email / Unsubscribe
    • To be placed on the Dating-express.com suppression list, please enter your e-mail address below:
    • Email: 
    • Please tell us why you want to unsubscribe?
    •  I've received too many promotional emails of this dating site.
    •  I'm not interested in the dating topic.
    •  No reason.
  • The email you are submitting is not in a valid format. Please check again.

 

 

  

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snikpoh1973
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Message 24 of 43
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Re: How to report spam emails from sysprem

More annoyance in one day. Now I couldn't find any facility for sending an attachment in a reply to someone. I can send one in an original e mail, but it wouldn't allow me to do so in a reply. Or if it does it's extremely well hidden. Nor was I able to copy and paste in the attachment. 

So another case where I've had to send the e mail to another account in order to send a proper reply.

 

 

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Pollywotsit
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Message 25 of 43
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Re: How to report spam emails from sysprem

Up to about 3 years ago (approx) virgin worked with Google..at that time the filters were perfect, I never received spam..this last week alone, including today, i received 193 one day...97 the next and today so far 67...each day all the mails are identical...I've marked them as spam and put them on the block senders list...today they all said service...and either UPC or UTC...when I checked online they were all PayPal spoof mails......my spam is set up to send all spam messages into the spam folder...doesn't work....nothing seems to work!

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Superuser
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Message 26 of 43
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Re: How to report spam emails from sysprem

Nostalgia is a wonderful way of viewing the world through rose tinted glasses. Google unilaterally closed its e-mail service for ISPs which is why VM took the service in house with only six months notice of the change. The choice was stark - do that or stop providing e-mail as a value added free service. Yes VM are struggling with spam filtering in the present situation and yes we are constantly putting pressure on them to do better.

But you have a choice too. Move to Gmail if you want. Or try one of the other free, but ad supported, email providers which also seem to do better on spam filtering. The general view that using a non-ISP linked e-mail service is better than in-house services. You don't have to change your e-mail address if you leave your ISP. And I practice what I preach.

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MissPasko
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Message 27 of 43
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Re: How to report spam emails from sysprem

I have a gmail address and for a few months in autumn/winter 2018, I was receiving 50-60 spam emails to that address daily.  Admittedly, they ALL went to the spam folder, but it was time consuming looking for the rare good email in the full-to-the-brim spam folder.  Google have it under control now and it is back to under 10 per day. 

I get NO SPAM to my ntlworld address, only occasional false positives sent to the spam folder that I have to rescue.  These include BBC audience emails, bank updates, newsletters from valid, respectable suppliers who should know how to not make a spammy looking email.  I am guessing a few recipients mark them as spam and the filters learn the wrong thing and have to be weaned back to normal.

So a big part of the problem is which list(s) include an individual email address, and which spammers are using it this week.


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Pollywotsit
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Message 28 of 43
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Re: How to report spam emails from sysprem

i suppose I'm a sort of "Silver super user" , but I'm not a techy...I drive a car but what goes on under the hood means very little to me, the same with computers etc, so when people use some words or abbreviations they may as well be using another language....I've followed all instructions for getting rid of spam...speaking to a Virgin rep for so long that my landline ran out of charge! ...2 years ago I was told that with the split a handful of customers started getting inordinate amounts of spam for some reason..unfortunately i was one of them...they didn't sort it then..they don't seem to be able to sort it now. It would cause  a big problem to me to have to change my email address....and I already have an unused  GMail account..... which I stopped using some years ago  a valid reason.....I can only hope that Virgin can get their act together regarding this.

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coenoby
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Message 29 of 43
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Re: How to report spam emails from sysprem


@Pollywotsit wrote:

1)  they didn't sort it then..they don't seem to be able to sort it now.

2) It would cause  a big problem to me to have to change my email address...


 I always feel sad when I say this in a post but...

1) If after 2+ years, VM have still not sorted the spam filter problem it takes a very optimistic person to think that they will fix it any time soon. Bear in mind as well that spammers are getting more and more devious in the ways they get round spam filters. You can never say the battle is won. Having said that, I agree with MissPasko that Gmail seem to be able to keep on top of it.

2) Sadly VM's tactic of supplying free email accounts is not an act of generosity on their part. VM email accounts are deleted 90 days after the customer closes their Broadband Account so when people say 'I cannot change email addresses because....' that means they are tied to Virgin Media for ever. That's not good in today's world where we have to shop around all the time. The days when companies rewarded loyal customers are long gone.

Coenoby

 

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Pollywotsit
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Message 30 of 43
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Re: How to report spam emails from sysprem

When I logged in yesterday there was an automatic apology re: the amount of spam people are getting...I don't mind an odd one, I can just get rid of that in 1 second...but when I received like this week, 193 identical mails, wouldn't you think in this day and age that that would be picked up as "not right?"  They can tell me where I shop..what I shop for, and even where I'm browsing, but they can't see almost 200 repetitive posts?

i suppose I DO look at them with rose coloured glasses, I've never changed my server since I got a computer years ago...I've always had good service from them since they bought out the previous company...or the one before that etc etc...I live in hope!

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